Effective Date: May 19, 2026 Last Updated: June 12, 2026
Welcome to Lumière. These Terms of Service ("Terms") are a binding agreement between you and Lumiere Platforms LLC ("Lumière," "we," "us," or "our"), governing your access to and use of the Lumière website, web application, mobile and desktop applications, and related services (collectively, the "Service").
Please read these Terms carefully. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.
You must be at least 18 years old to create an account or use the Service. By using Lumière, you represent that you are 18 or older and that you have the legal capacity to enter into these Terms.
You may not use the Service if you are barred from doing so under applicable law, or if your account has previously been terminated by us.
Lumière is currently offered as a private beta. Access is granted by approval and may be limited or revoked at our discretion. As a beta user, you understand and agree that:
We welcome your feedback, suggestions, ideas, bug reports, and feature requests ("Feedback"). By submitting Feedback, you agree that:
Anonymous feedback. When you submit feedback through the anonymous option, your name, email, and account ID are not attached to the submission and are not visible to the Lumière team. Our hosting provider may store technical metadata as part of normal service operation, but we do not access or use that metadata to identify anonymous submissions.
When the beta concludes, your account will remain active for your continued use. If your data exceeds the limits of the free plan, your existing content will remain accessible, but creating new items beyond free plan limits will require a paid subscription. You can delete your account and data at any time in Settings.
To use Lumière, you create an account by providing your name, email and password. During the beta, access begins with a request. If approved, you will receive an email with instructions on how to create your account.
You are responsible for:
You may not share your account, transfer it to another person, or create an account on behalf of someone else without their permission.
By creating an account, you agree to receive transactional emails from us related to your use of the Service. These include:
You cannot opt out of transactional emails while keeping an active account, because they are necessary to use the Service.
Marketing emails (such as product announcements, tips, or promotional content) are separate. We will only send these if you opt in, and you can unsubscribe at any time using the link in those emails or by emailing hello@lumiereflow.com.
You retain all rights to the content you create, upload, or store in Lumière, including your tasks, notes, journals, cycle data, files, and conversations with Elle ("Your Content"). Lumière does not claim ownership of Your Content.
To provide the Service, you grant Lumière a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and back up Your Content solely for the purpose of operating, securing, and improving the Service for you and the people you choose to share content with. This license ends when you delete Your Content or your account, except as needed for backups, legal compliance, or to complete pending operations.
We do not use Your Content to train AI models. We do not sell Your Content.
You are solely responsible for Your Content. You represent and warrant that:
Lumière allows you to share calendars, notes, and other content with other users by email invitation or by generating shareable links.. When you share content:
If someone shares content with you, you may only use it as permitted within the Service and in accordance with these Terms.
When you place content in a space shared with others, that content is visible to everyone with access. To protect the experience of all users in shared spaces:
You agree not to:
We reserve the right to investigate and take action against any violation, including suspending or terminating accounts.
Lumière has zero tolerance for objectionable content and for abusive users. This applies anywhere your content can reach another person, including shared calendars, shared notes, shared links, and invitations. Objectionable content includes anything that is harassing, threatening, hateful, abusive, sexually explicit, violent, encourages self-harm or harm to others, unlawful, infringing, or otherwise objectionable.
If you encounter content or behavior that violates these Terms, you can take action at any time from within the app:
We aim to review reports and respond within 24 hours. Where content or behavior violates these Terms, we may remove the content and suspend or terminate the account of anyone responsible, with or without notice. To reach us about a report, contact hello@lumiereflow.com.
Lumière includes Elle, an AI assistant powered by trusted third-party AI providers. When you interact with Elle:
Elle's responses are generated by AI and may contain mistakes, inaccuracies, fabricated information ("hallucinations"), or outdated content. This is true of all generative AI systems and is not unique to Elle.
You should:
We are not liable for actions you take based on Elle's outputs.
Elle is not a medical professional, mental health professional, therapist, lawyer, financial advisor, or any other licensed professional. Nothing Elle says is professional advice. Elle's role is to support you in organizing and reflecting on your life — not to diagnose, treat, prescribe, or counsel you.
If you are experiencing a medical, mental health, or safety emergency, please contact a qualified professional or emergency services immediately. Elle is not designed to handle crisis situations and may not respond appropriately.
Resources in the United States:
If you are outside the United States, please use your local emergency number or crisis service.
Conversations with Elle, like other content you create in Lumière, are stored in our database. In rare circumstances, we may be required by law (such as a valid subpoena, court order, or other legal process) to disclose conversation data to courts, law enforcement, or other authorities. Where legally permitted, we will notify the affected user before responding to such a request. We do not voluntarily share conversation data with third parties outside the sub-processors listed in our Privacy Policy.
Lumière includes wellness features such as cycle tracking, journaling, gratitude practices, and grounding tools. These features are for personal reflection and self-awareness only. They are not medical devices or services, and they are not intended to diagnose, treat, cure, or prevent any disease or condition.
Always consult a qualified healthcare provider for medical advice or before making decisions based on information you track in Lumière.
The Service is currently offered free of charge during the beta period. We reserve the right to introduce paid plans, subscriptions, or other monetization in the future.
If we introduce paid plans, the following framework will apply, with specific terms presented at the time you subscribe:
We may introduce referral, affiliate, ambassador, or similar programs in the future. Specific terms will apply, and we reserve the right to modify or discontinue any such program at any time.
The Service — including its software, design, branding, logos, the Lumière name, content we create, and all related intellectual property — is owned by Lumière or our licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purposes, subject to these Terms.
You may not copy, modify, distribute, sell, or create derivative works of any part of the Service without our prior written permission, except as expressly permitted by these Terms or applicable law.
Lumière relies on third-party services to operate, such as Google and Resend. Your use of these third-party services is subject to their own terms and privacy policies. We are not responsible for third-party services or their availability.
You may stop using the Service at any time and delete your account from Settings. After deletion, your data is permanently removed after a 30-day grace period, as described in our Privacy Policy.
We may suspend or terminate your account, with or without notice, if we believe you have violated these Terms, if we are required to do so by law, or if continuing to provide the Service to you would expose us, other users, or third parties to harm or legal risk.
Upon termination:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and uninterrupted or error-free operation.
We do not warrant that:
You are responsible for keeping your own backups of important content.
Some jurisdictions do not allow the exclusion of certain warranties. To the extent we cannot disclaim a warranty under your local law, the scope and duration of that warranty will be the minimum permitted.
To the fullest extent permitted by law, Lumière and its officers, directors, employees, agents, and affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation lost profits, lost revenue, lost data, loss of goodwill, or any damages resulting from:
Our total liability for any claim arising out of or relating to the Service will not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
These limitations apply regardless of the legal theory (contract, tort, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for certain damages, so portions of this section may not apply to you.
You agree to defend, indemnify, and hold harmless Lumière and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
These Terms are governed by the laws of the State of Washington and applicable federal laws of the United States, without regard to conflict-of-laws principles.
Before filing any formal legal claim, you agree to first contact us at hello@lumiereflow.com and try to resolve the dispute informally. We will do the same. We both agree to negotiate in good faith for at least 30 days before initiating formal proceedings.
Important — please read this section carefully. It affects your legal rights, including your right to a jury trial and to participate in a class action.
Except as set out below, you and Lumière agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") that cannot be resolved informally will be resolved through final and binding individual arbitration, rather than in court.
You and Lumière agree that any Dispute will be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.
If a court or arbitrator finds that this class-action waiver is unenforceable in a particular Dispute, that Dispute (and only that Dispute) will be severed from arbitration and brought in a court of competent jurisdiction as set out in Section 16.6. The remainder of this Section 16 will continue to apply to all other Disputes.
The following are not subject to arbitration:
You may opt out of the arbitration agreement and class-action waiver in this Section 16. To opt out, send a written notice to hello@lumiereflow.com within 30 days of first creating your Lumière account, with the subject line "Arbitration Opt-Out." Include your full name and the email address associated with your account. If you opt out, the rest of these Terms will continue to apply.
For any Dispute not subject to arbitration under this Section 16 — including claims excluded by Section 16.4, claims by users who validly opt out under Section 16.5, or any Dispute arising before the effective date of this Section 16 — you and Lumière agree that the dispute will be resolved exclusively in the state or federal courts located in King County, Washington, and consent to the personal jurisdiction of those courts.
If we materially change this Section 16 in the future, you may reject the changes by sending written notice to hello@lumiereflow.com within 30 days of the change taking effect. If you do, the version of Section 16 in effect immediately before the change will continue to apply to disputes between us.
We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 14 days before they take effect. Your continued use of the Service after the effective date means you accept the updated Terms. If you do not agree, you may stop using the Service and delete your account.
Email: hello@lumiereflow.com
Mailing Address: 100 North Howard Street STE R, Spokane, WA 99201